Risky Business: How relying on in-house FM services increases costs, raises liability, and opens the opportunity for a future reduction in force

While facility services is a relatively small 2%-to-5% budget line-item cost, behind it lurks a multi-million-dollar operational risk that financial, operational, and facility leaders are not considering when they choose to insource commercial cleaning. In-house cleaning crews and facilities management teams don’t save the company money. Instead, they expose operations to various risks: 

• Failed regulatory audits can lead to millions of dollars in fines, hurting bottom lines, margins, and reputations.

• On average, U.S. absenteeism costs employers $3,600 per hourly employee per year.

• 92% of consumers say cleanliness matters most when becoming repeat customers.

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